Patients may register at the practice by calling and speaking to a receptionist, who will be pleased to supply all necessary details. Once you have completed the required documents you will be officially registered with the practice and are no longer registered with one doctor. You may choose with whom you make an appointment with, subject to availability.
The surgery building was opened in 1984 and is the result of extensive conversion works to the old Sowerby Bridge Police Station. Facilities are good, but we are always trying to improve them.
We have been a training practice since 1985 and so often have registrar doctors working at the practice. These are junior doctors whose previous experience has been largely confined to hospitals. They are attached to the practice for 6 months at a time. When a doctor is on holiday it is our usual policy to try and obtain additional help from a locum. However, if you are making an appointment for routine follow up consultation, it is best to wait and see a doctor who knows you, rather than a locum.
The practice employs an Advanced Nurse Practitioner, a Sexual Health Specialist Nurse as well as 1 Practice Nurse, a trainee nurse associate and 1 Healthcare Assistant. On occasions you may feel your problem is more properly dealt with by the nursing staff. They run sessions for childhood vaccination, holiday/travel vaccination, wound dressing, cervical smears and HRT / contraceptive follow up. The nursing team are also available for advice over the ‘phone; leave your contact details with the receptionist and the nurse will contact you.
The surgeries opening hours are 8.00 – 6.30pm. However, on a Monday we provide an extended clinic and open until 8pm. There are surgeries throughout the day as indicated in the Hours section.
The Surgery is closed on all Bank Holidays, if you require a Doctor at these times please contact our out of hours provider.
Whenever the surgery is closed, there will be a message on our telephone answering machines advising how a duty doctor may be contacted for emergency problems. At this point in time our out of hours provider can be contacted on 111.
We run an appointment system. You may make an appointment to see a doctor by telephoning, or calling at the surgery in person. Appointments can be made online by registering for Internet booking. When seeking an appointment at short notice it may not be possible to offer you the doctor or the precise time of your choice. If for any reason you are unable to keep an appointment please let the surgery know. It is possible then to give your slot to another patient. We still lose approximately 300 appointments a month by patients failing to inform the surgery, when they are unable to keep a booked appointment.
Patients often find that surgeries run late. We apologise for this, but would point out the following causes:
- The doctor receives many ‘phone calls each day, some of which do encroach on surgery time.
- Patients arrive late, expect to be seen, and do not appreciate they are keeping other patients waiting.
- Some patients “save up” a long list of problems, and expect each to be dealt with at length in one consultation. We would expect an ideal consultation to consist of one patient with one problem.
- Some patients try to squeeze a friend or relative into their own appointment time. This is unfair on other patients, and offence may be taken if the doctor declines to co-operate.
If you change address, please inform the surgery as soon as possible. This is especially important if you may be moving out of the practice area.
It is our aim that the practice runs as smoothly as possible. Suggestions as to how services may be improved are always welcome.