We run an appointment system. You may make an appointment to see a doctor by telephoning, or calling at the surgery in person. Appointments can also be made online by registering for Internet booking. When seeking an appointment at short notice it may not be possible to offer you the doctor or the precise time of your choice.
For urgent same day appointments we do offer a telephone triage service for patients. You will be contacted by a Clinician who will then take the appropriate action.
In our effort to try to find a way to make our appointments more accessible for everyone all patients who are requesting an urgent appointment will be put on the triage list and contacted by the doctors on duty that day, we believe that this way patients who need to be urgently seen will be able to access an appointment or receive the consultation that they need. If you require a routine appointment you will be placed on a list and contacted by the doctor to arrange an appointment. Please be prepared to give a brief description of the reason you need to see the doctor to our receptionists, all receptionists have been through thorough training and are bound by confidentiality rules.
Patients often find that surgeries run late. We apologise for this, but would point out the following causes:
The doctor receives many ‘phone calls each day, some of which do encroach on surgery time.
Patients arrive late, expect to be seen, and do not appreciate they are keeping other patients waiting.
Some patients “save up” a long list of problems, and expect each to be dealt with at length in one consultation. We would expect an ideal consultation to consist of one patient with one problem.
Some patients try to squeeze a friend or relative into their own appointment time. This is unfair on other patients, and offence may be taken if the doctor declines to co-operate.
If for any reason you are unable to keep an appointment please let the surgery know. It is possible then to give your slot to another patient. We still lose approximately 300appointments a month by patients failing to inform the surgery, when they are unable to keep a booked appointment.
Text Reminder Service
We have a text reminder service running; this service will remind you prior to your appointment via text message. We also use this service to inform you of any other issues at the surgery that we think you would need to know. You may opt out of this service by sending a letter or email direct to the surgery otherwise we will assume when you give your mobile telephone number to us that you wish to opt in to this service.