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We run an appointment system. You may make an appointment to see a doctor by telephoning, or calling at the surgery in person. Appointments can also be made online by registering for Internet booking. When seeking an appointment at short notice it may not be possible to offer you the doctor or the precise time of your choice.
For urgent same day appointments we do offer a telephone triage service for patients. You will be contacted by a Clinician who will then take the appropriate action.
In our effort to try to find a way to make our appointments more accessible for everyone all patients who are requesting an urgent appointment will be put on the triage list and contacted by the doctors on duty that day, we believe that this way patients who need to be urgently seen will be able to access an appointment or receive the consultation that they need. If you require a routine appointment you will be placed on a list and contacted by the doctor to arrange an appointment. Please be prepared to give a brief description of the reason you need to see the doctor to our receptionists, all receptionists have been through thorough training and are bound by confidentiality rules.
Patients often find that surgeries run late. We apologise for this, but would point out the following causes:
The doctor receives many ‘phone calls each day, some of which do encroach on surgery time.
Patients arrive late, expect to be seen, and do not appreciate they are keeping other patients waiting.
Some patients “save up” a long list of problems, and expect each to be dealt with at length in one consultation. We would expect an ideal consultation to consist of one patient with one problem.
Some patients try to squeeze a friend or relative into their own appointment time. This is unfair on other patients, and offence may be taken if the doctor declines to co-operate.
If for any reason you are unable to keep an appointment please let the surgery know. It is possible then to give your slot to another patient. We still lose approximately 300appointments a month by patients failing to inform the surgery, when they are unable to keep a booked appointment.
We have a text reminder service running; this service will remind you prior to your appointment via text message. We also use this service to inform you of any other issues at the surgery that we think you would need to know. You may opt out of this service by sending a letter or email direct to the surgery otherwise we will assume when you give your mobile telephone number to us that you wish to opt in to this service.
A request for a home visit should be made before 10:00 am, and the receptionist will need to be given a brief outline of the problem. Please ensure you give the receptionist your name, address and telephone number. It is very important to inform the receptionist if you are not staying at your home.
In the time taken for the doctor to do one home visit he could see three patients at the surgery. For this reason it is in the doctor’s and the patient’s best interests that, whenever possible, an effort is made to get down to the surgery. This does sometimes mean patients having to wait a while, but efforts are made to see people as soon as they arrive if their condition so dictates.
Please note: In some cases the GP may telephone you first to discuss your home visit request and from the information provided the doctor will then decide what action to take next.
Guidelines have been drawn up by the national association of GP co-operatives on when a visit should and should not be requested. These are as follows
It must be understood that if a GP is engaged seeing patients in the surgery when an emergency arises elsewhere, it may be appropriate for an ambulance to be called immediately. The ambulance would be normally ordered by the surgery in such circumstances.
In most of these cases to visit would be an inappropriate use of a GP’s time.
Common symptoms of childhood, such as fevers, coughs and colds, earache, diarrhoea / vomiting and most cases of abdominal pain. Childhood infections, such as measles and chicken pox and patients with rashes, should normally be fit enough to attend surgery. We usually accommodate such patients in a side room, to avoid spread of infection. It is not usually harmful to take a child with a fever outside. These children may not be fit to travel by bus or to walk long distances, but car transport is frequently available from friends, relatives or local taxi firms. It is not the doctor’s job to arrange such transport.
Adults with common problems such as cough, sore throat, influenza, back pain and abdominal pain are also safe to travel to the surgery.
Common problems in the elderly such as poor mobility, joint pain and general malaise would be best treated at the surgery.